FREQUENTLY ASKED QUESTIONS
Microsoft Teams
Do I get voicemail and how does that work?
Yes. If teammates - Your choice, either vmail lives with Voicity or with Microsoft.
How does audio conferencing work?
If licensing permits - users can use Microsoft's Audio Conferencing with the only caveat being that customers can not use their own numbers for Audio Conferencing, they must use what is provided by Microsoft.
Are my phone numbers on Voicity or Microsoft?
Voicity unless it's an Audio Conferencing number.
Why are my phone numbers on Microsoft for audio conferencing?
This is a limitation imposed by Microsoft. You can read more here: https://docs.microsoft.com/en us/microsoftteams/audio-conferencing-with-direct-routing-for-gcch-and-dod
Is there an auto attendant and how do I set that up?
Yes. If Teammates - Simply use Voicity's AA's. If Direct SBC - These are managed in the Teams Admin Center. AA's and Call Queues require a Free system phone user license in order to work.
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